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General conditions of Sale

1. General

Sergio Ferreira and Mélanie Yvonne Texteis LDA, hereinafter referred to as "Vendor", promotes and sells VOODUU clothing products at vooduuclothing.com.

The "Buyer" means the individual who acts / buys as the ultimate consumer, outside the scope of any business or profession. If you are not a "final consumer" we ask that you do not buy from the online store vooduuclothing.com.

Seller reserves the right not to process orders registered on the site vooduuclothing.com when there are doubts as to the final consumer status of the "Buyer" or when the orders do not comply with the general conditions of sale presented herein. These terms and general terms of sale regulate exclusively the offer, acceptance of orders, transmission and shipments made through www.vooduuclothing.com.

Buyer shall provide the Seller with an e-mail address, postal mail, or other data relating to another form of contact that is correct and complete and agrees that the Seller may contact you using such data if required.

2. Right not to accept the order or to cancel the purchase

  1. "Seller" reserves the right to cancel any order, even if it has already been confirmed, in the following situations, exempt from liability for any damages or costs;
  2. If the product is no longer available (payment will be returned);
  3. The billing information is not correct or verifiable;
  4. The order is flagged by our Security Systems as an incorrect order or an order that is susceptible to fraud;
  5. Payment is not accepted within 2 days of the order being accepted;
  6. If there is evidence that the consumer is under 18 years of age;
  7. If there is evidence that the consumer is not an end consumer;
  8. If it is found that the price indicated on the site is wrong;
  9. If the order can not be delivered to its address;

3. Data Verification

All orders received are subject to verification, including delivery address, credibility of consumer data and fraud verification. Suspected fraud will be reported to the competent authorities.

4. Payment Methods

Only the forms of payment available on the website and explained in the Help / FAQ's section at vooduuclothing.com are accepted.

5. Payment Processing

The order processing will start after the payment has been received. Failure to pay a reference within 2 business days after placing the order may significantly condition the continuity of stock of the product (s) ordered. Payments can only be processed if the billing information can be verified.

6. Order security

Your payment information will be encrypted in the Paypal system from the moment you enter until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email can not be guaranteed. "Seller" shall not be liable for any damages suffered as a result of the use of electronic means of communication including, but not limited to, recurring damages from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or computer programs used for communication or transmission of viruses.

7. Reservation of Property

The company Sergio Ferreira and Mélanie Yvonne Texteis LDA owns the company's products until it has received full payment for all these products.

8. Prices

The prices of the products presented on the website are the final prices of the sale to the consumer.

8.1. The total price

The total price specified in the "Finalize the Order" item includes taxes. Prices are quoted at the time of order confirmation, which you can print for future use.

8.2. Price Changes

The prices of the products presented in the site are subject to change. The "Seller" reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

8.3. Price Errors

Please note that even though the site is updated with extreme care, it is possible that the price information on the site may contain errors.

9. Quality and Warranty

"Seller" does not sell defective or substandard second-hand products on vooduuclothing.com to the Vooduu Wear quality standards on the market. The main features of each product displayed at vooduuclothing.com can be found on each product page. The products presented for sale on the site may not exactly match the actual clothing in terms of image and color due to the internet browser and monitor used.

All products have an ID tag attached. Do not remove the product label if you want to return the purchased product. If you decide to exercise the right to return the products purchased, the "Seller" has the right not to accept the return of products without the corresponding label, or that have been changed in relation to its original state, where the use of the same or products is denoted damaged.

10. Shipping & Delivery

10.1. Delivery

We deliver the products from Monday to Friday. We can only fulfill the delivery of an order if the delivery address is a house or an office.

A delivery shall be deemed to be effected upon signature of the delivery receipt at the agreed upon address.

10.2. Delivery times

Delivery: up to 5 business days. It is expected that the delivery period will take place on average within 48 hours. The "Vendor" makes the deliveries using an external logistics company and is governed by the availability of the same to make the deliveries. The existence of holidays, bridges or other festive events may delay delivery.

The Seller will not be liable for any breach or delay in performance of any obligation due to an event of force majeure (event, act or omission beyond its reasonable control).

10.3. Inspection upon delivery

At the time of delivery, the "Buyer" must inspect the packaging for any damage. If you find that the products are damaged, the "Buyer" must not accept delivery of the order and must return it. The "Seller" will refund the amounts paid for the order as soon as the warehouse orders and completes the return process.

After receiving the order, it is important that the "Buyer" check the products delivered within a period of 15 days, as the "Seller" considers that the "Buyer" has accepted the product (s) if they do not reject it within within this period.

11. Shipping Fees

Shipping rates are applied by order. This price will be displayed before making the payment of your order.

12. Returns & Cancellations

12.1. Cancellation of the order

The "Buyer" can cancel the order without any associated cost, as long as it has not yet been sent. If the "Buyer" places an order and wishes to cancel it, you should contact our Customer Service and ask for cancellation of the order. If this cancellation request is accepted the "Buyer" will be notified by e-mail of this decision, and the cancellation will be processed at no cost to the "Buyer". If the cancellation request is not possible, the products will be sent to the "Buyer" who, while maintaining his intention to cancel the order, should refuse to receive them. The products will be returned and, after receipt, will be processed the refund of the value of the article (s).

The shipping costs originated by the non-acceptance of the order will be borne by the "Buyer".

12.2. Return of defective products

The supplier of goods or service provider must reimburse the consumer for all payments received, including the costs of delivery of the goods. The "Buyer" has the right to return the products delivered when they are found defective or other non-conformities. The return will be made within 14 days from the date we are informed of the decision to return the product, including the costs of delivery of the goods pursuant to paragraph 2 of article 13 of Decree Law 24/2014 of 14th of the month. If your claim is justified, the price of the product (s) ordered and the shipping costs (when supported by the "Buyer") will be refunded to the customer's account. For more information about the return procedure, see the site's Help / FAQ's menu.

12.3. Return of products by withdrawal

If for any reason the "Buyer" is not satisfied with the products that you ordered, you may return it within 15 days of receiving the order provided that:

  1. The products have not been washed or used. Except in cases where the product contains information to the contrary, the "Buyer" has the right to try on the clothes and shoes to test the size and shape but can not use them.
  2. The product retains its original characteristics and the packaging is not damaged (carefully opened containers will not be considered damaged);
  3. The product is complete (eg both items in a pair have to be returned);
  4. Can not return;
  5. Products that have been tampered with and whose name tag is damaged.
  6. The shipping costs originated by the return by withdrawal will be borne by the "Buyer".

12.4. Product exchange

Currently the exchange of products is not allowed. However, the "Buyer" has the return option available. If you want to order another color or another item you have to place a new order in the online store.

The shipping costs originated by the return will be borne by the "Buyer".

12.5. Refund Information

Refunds will be made based on the form of payment used. The "Buyer" will receive the Paypal refund on your credit card account after the product (s) has been returned and processed. For more information about the return procedure and refund times, please see the Help / FAQ section of the site.

13. Customer Support

For further information, you can contact the "Seller" by e-mail at info@vooduu-wear.com or by telephone at +351 661 559. Further information on returns can be found in the Help / FAQ's menu of the site.

14. Availability

Satisfaction of orders placed on the site is subject to availability of the respective products. The "Seller" tries to ensure that there is stock all the items put up for sale on the site are in stock. However, "Seller" reserves the right not to accept any orders or cancel orders already confirmed for products that are unavailable. In these cases the "Seller" will inform the "Buyer" of such fact and will refund the amount paid.

15. Validity of the promotion

The site promotions are valid only for the period in which they are displayed, except when communicated on the site information to the contrary. "Seller" is not bound by any offer. In the event of errors or mispronunciations of spelling, prices, or otherwise, in the information on the site, the "Seller" reserves the right to cancel any purchase and sale concluded under such errors.

16. Liability

The Seller will only be liable for damages suffered by the Buyer in the event that such damages result from breaches attributable to the Seller's contractual obligations to the Buyer or in the event that Seller's liability arises as a result of the applicable legal right . If the "Buyer" has suffered damages related to the activity of the site, the responsibility of the "Seller" will be limited to:

  1. Damage to Vooduu products;
  2. The maximum reimbursement of the compensation referred to above will (if applicable) be the price of the products concerned.

The "Seller" shall not be liable for damages suffered by third parties resulting from the use of any of our products. The "Seller" shall not be liable for damages suffered by the "Buyer" as a consequence of improper use of its products.

The "Seller" is not liable for damages that are the result of incorrect information on the site. In the event that the "Buyer" suffers damages resulting from gross negligence or willful misconduct on the part of the Seller, none of the limitations set forth in this article apply.

17. Applicable law

The present general conditions and all emerging litigations that are related to these general conditions, including their validity, the use of the site, or any purchase in the same, must be governed by the Portuguese Law.

18. Change of Terms & Conditions by the "Seller"

The "Seller" has the right to change these Terms & Conditions at any time. The "Buyer" is subject to the principles and terms in force at the time of ordering, unless the law or competent authority imposes any changes thereto.

19. Information on the site

While "Seller" works your site with care, information, text, graphics, movies, music, and / or other services may contain errors or be incomplete or inaccurate. "Seller" shall not be liable for any damages resulting from the use (or inability to use) the site, including damages caused by viruses or any inaccuracy or imperfection of the information, unless such damage results from negligence on the part of the "Seller" .

20. Trademarks and copyrights of the site

All trademarks, design, texts, documents, movies, music, product names, other site materials and titles used on the site are the property of the "Seller", being the user / consumer unable to use or reproduce any of these items. Users / consumers are only allowed to copy electronically and print portions of the site if necessary to place an order or to use the site as a source for the purchase. The user / consumer is not authorized to make any other use of the site or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication. If the user / consumer wishes to use information or materials from the site, he / she must obtain prior written authorization from the "Seller".

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